Helping our partners provide comfort and care
A leading, not-for-profit linen processing corporation, London Hospital Linen Service (LHLS) is southwestern Ontario’s premier laundry facility providing clean, fresh linen to support our partners in their mission of care. Take a tour.
Leadership and innovation since day one
Since 1969, our goal has been to maintain a leadership position through innovative products and services for our customers. LHLS was the first central laundry in Canada to provide the Canadian Sterile Repack Program, an OR sterile pack preparation. Operating since 1994, our CSR program is considered to be the benchmark in Canada.
Ours is the only service in Ontario that includes Total Linen Care or TLC, a complimentary program that includes services designed to enhance our working relationship with our customers. TLC ensures that together we’ve got everything covered.
The status quo is never good enough
We are continually exploring ways to improve on quality and performance and to increase value for our customers. The measures we’ve taken through capital reinvesting have paid off for all stakeholders in dramatic cost savings and rebates. To support our efforts, our quality management system has recently been certified to ISO 9001.
In addition we are committed to respecting the world in which we do business. Under EcoCare, our formal sustainability program, we strive to incorporate waste reduction, energy savings and lower operating costs in everything we do. Our environmental management system has been registered to ISO 14001.
EcoCare also involves the care of our greatest assets – our people. From a safe environment to personal development, we want them to feel valued and happy to be at work each day.
Powerful governance and leadership
Our original system of governance by a Board made up of members from the healthcare community continues to be our guidepost today. Our current Board is comprised of volunteer members from the London Health Sciences Centre, St. Joseph’s Healthcare, and the business community.
In addition, LHLS has a strong senior leadership team with many years of experience and a first-hand appreciation for the important service we provide.
As part of our vision for the future, we will continue to work at being the best at what we do for our healthcare partners and their patients.