LHLS

		"We assist our customers in their mission of care by providing innovative linen services through safe, respectful partnerships with our employees, customers, vendors, communities and the environment." To learn more, please join us for a plant tour.
		Helping our partners provide comfort and care Every day throughout southern Ontario, in major hospitals and healthcare organizations, patients are being treated with quality care and compassion. As an integral part of the healthcare cycle, London Hospital Linen Service (LHLS) supports this vital service by providing clean, fresh linen to help our partners comfort those in their care. An independent, not-for-profit linen processing corporation since 1969, London Hospital Linen Services is southwestern Ontario’s premiere laundry facility dedicated solely to the healthcare industry. From our plant in London, Ontario, we are proud to serve over 60 customers from Goderich to Simcoe, and Windsor to Kitchener/Cambridge, shipping over 12 million kilograms of linen each year. Our partners include major hospitals, community health centres, and long-term care communities. With our customers’ used linen being our raw material, the inter-connectedness of our operations demands an unusually high degree of transparency and mutual trust. Serving healthcare since 1969 Since the very beginning, the governance of LHLS has been rooted in healthcare. In the late 60s, with the focus on centralization, LHLS was formed to help the hospitals of London address cost constraints and provide a higher quality of care delivery. Our original system of governance by a Board made up of members from healthcare and the community at large has served us well, and continues to be our guidepost today. Our current Board is comprised of volunteer members from the London Health Sciences Centre, St. Joseph’s Healthcare, and the business community. LHLS was created to serve healthcare. It is our Board members—witnesses to the critical and changing needs of healthcare at large—who are responsible for ensuring our company is continually moving ahead to serve our partners in the best possible way. We are fortunate to have these key community players dedicated to our success. Leadership and innovation since day one Since the very beginning, leadership and innovation has been part of our corporate culture. We are committed to supporting our customers by providing them with innovative services and products, such as the Canadian Sterile Repack (CSR) Program. LHLS was the first central laundry in Canada to provide OR sterile linen pack preparation for our customers. Operating since 1994, our CSR program is considered to be the benchmark in Canada. Firmly focused on the future, we constantly seek out ways to improve our flow-through systems and to make our facility work at optimum efficiency. This gives us greater flexibility to meet the fluctuating needs of our partners as healthcare demands increase in the coming years. Ongoing benchmarking makes us better At LHLS, we believe in continual improvement. In-depth customer surveys, employee satisfaction surveys, and ongoing operational cost surveys pinpoint areas that need attention. We are constantly looking for ways to implement quality, improve performance and cut costs (without compromising our service), and the measures we’ve taken through capital reinvesting have paid off for us and for our partners. Our price today, for general linen service, is actually less than it was four years ago. EcoCare – Our promise to environmental and social sustainability Part of our culture is our commitment to becoming a better company by doing good in the world we share. Our formalized commitment to sustainability is called EcoCare. Under the banner of EcoCare, we strive to incorporate a caring approach in all aspects of our business, leading to reduced waste, saved energy and lower operating costs. As an example of our goal to become a more socially and environmentally sustainable operation, LHLS retrofitted the plant in 2005 to be more energy-efficient and achieved a 17% reduction in energy consumption. Our people are valued members of our community LHLS places considerable importance on taking care of our greatest assets – our people. From a pleasant, friendly work environment to ongoing personal development to opportunities for advancement, we want all employees to know that they are valued members of our community. We take great pride in having a large number of long-term employees, many of whom have been recognized for over 25 years of service. The work ethic and commitment of our people can be summed up this way: they take their work personally, understanding that the linen they are processing today may be needed by a loved one in a healthcare setting tomorrow. Powerful leaders from within Our policy to promote from within has helped us create a strong frontline leadership team with many years of experience and a first-hand appreciation for the important service we provide. General Manager – John Sealey Customer Service Manager – Norma Arthurs Marketing and Logistics Manager – Brendan O’Neill Production Manager – George Brock Human Resources Manager – Linda Aitken Maintenance Manager – Jerry Van Hamme As part of our vision for the future, we continue to strive toward the same goal – to be the best at what we do for our healthcare partners and their patients. If you need more information on the products and services of London Hospital Linen Service, please contact us today.

Hybrid CDS (Complete Delivery System) bundles both the single-use and reusable items needed for a surgical procedure into one sterile pre-packaged container. From an environmental perspective, Hybrid CDS almost halves the amount of waste sent to landfills by replacing single-use items with reusables whenever feasible.